Refund policy

Refund policy

At Osbisy, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

Refund Eligibility:

  1. Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our customer support team within three days of receiving the item. We will provide instructions for returning the product.

  2. Wrong Item Shipped: In the rare event that you receive the wrong item, please notify us within three days of receiving the shipment. We will arrange for the correct item to be sent to you or provide a refund.

  3. Change of Mind: If you change your mind about a purchase, we accept returns for a refund within seven days of receiving the item, provided that the product is in its original condition and packaging. Return shipping costs in this case are the responsibility of the customer.

Refund Process:

  1. Contact Us: To initiate a refund request, please contact our customer support team at support@osbisy.co.uk and provide your order number and a description of the issue.

  2. Return Authorisation: Once your request is approved, we will provide you with a return authorisation and instructions on how to return the item.

  3. Return and Inspection: When we receive the returned item, we will inspect it to ensure it meets our refund criteria. If the item is in acceptable condition, we will process your refund.

  4. Refund Notification: We will notify you by email once your refund has been approved and processed. Refunds are typically issued to the original payment method within 2-3 days.

Exceptions:

Please note that certain items, such as personalised or custom-made products, may not be eligible for returns or refunds unless they are damaged or defective.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us at [Contact Email/Phone]. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Osbisy. We are dedicated to your satisfaction and will do our best to resolve any issues with your order.