Return policy

Return policy

We want you to be completely satisfied with your purchase from Osbisy. Our return policy is designed to be fair and hassle-free, ensuring your peace of mind.

Return Eligibility:

  1. Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our customer support team within three days of receiving the item. We will provide instructions for returning the product.

  2. Wrong Item Shipped: In the rare event that you receive the wrong item, please notify us within three days of receiving the shipment. We will arrange for the correct item to be sent to you or provide a refund.

  3. Change of Mind: If you change your mind about a purchase, you may return the product within seven days of receiving the item. To be eligible for a return, the product must be in its original condition, including all packaging and tags. Return shipping costs in this case are the responsibility of the customer.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer support team at support@osbisy.co.uk and provide your order number and a reason for the return.

  2. Return Authorisation: Once your request is approved, we will provide you with a return authorisation and instructions on how to return the item.

  3. Return and Inspection: When we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is in acceptable condition, we will process your return.

  4. Refund or Exchange: Depending on your preference, we will either issue a refund to the original payment method or arrange for an exchange. Refunds are typically processed within 2-3 days.

Exceptions:

Please note that certain items, such as personalised or custom-made products, may not be eligible for returns unless they are damaged, defective, or incorrect.

Contact Us:

If you have any questions or concerns about our return policy, please contact us at support@osbisy.co.uk. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Osbisy. Your satisfaction is our priority, and we are committed to resolving any issues with your order promptly and professionally.